Privacy Policy

1. Introduction

Waterfall Markets ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you provide directly to us and information we obtain automatically when you use our services.

Personal Information:

• Name and contact information (email, phone number)
• Identification documents for verification purposes
• Payment information (processed securely through third-party providers)
• Trading account information and performance data
• Communication records with our support team

Automatically Collected Information:

• IP address and location data
• Browser type and version
• Device information
• Usage patterns and preferences
• Cookies and similar technologies

3. How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services.

Service Provision:

• Create and manage your trading accounts
• Process payments and transactions
• Provide customer support and technical assistance
• Verify your identity and prevent fraud
• Comply with legal and regulatory requirements

Service Improvement:

• Analyze usage patterns to improve our services
• Develop new features and functionality
• Monitor system performance and security
• Conduct research and analytics

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in limited circumstances.

We May Share Information:

• With service providers who assist our operations (payment processors, hosting providers)
• To comply with legal obligations or court orders
• To protect our rights and prevent fraud
• In connection with a business transfer or acquisition
• With your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures:

• SSL/TLS encryption for data transmission
• Secure server infrastructure with regular security audits
• Access controls and authentication requirements
• Regular security updates and patches
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience and analyze website usage.

Types of Cookies We Use:

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

When we transfer data internationally, we implement measures such as standard contractual clauses or adequacy decisions to protect your information.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations.

Retention Periods:

• Account information: Retained while your account is active and for 7 years after closure
• Payment information: Retained for 7 years for tax and regulatory compliance
• Communication records: Retained for 3 years or as required by law
• Analytics data: Anonymized after 2 years

9. Your Rights

You have certain rights regarding your personal information, subject to applicable laws.

Your Rights Include:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Restriction: Limit how we process your information
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided below.

10. Third-Party Services

Our services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

Third-Party Services Include:

• Payment processors (Stripe, PayPal)
• Trading platforms (OmegaTrader, TradeLocker)
• Analytics providers
• Customer support tools

11. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@waterfallmarkets.com
• Support: support@waterfallmarkets.com
• Website: waterfallmarkets.com
• Address: Waterfall Trading Ltd, London, United Kingdom

We will respond to your inquiries within 30 days.