Our commitment to fair and transparent refund policies.
Last updated: November 13, 2025
At Waterfall Markets, we strive to provide exceptional service and value. Our refund policy is designed to be fair and transparent, ensuring you have confidence in your decision to join our trading evaluation program.
We offer a 30-day money-back guarantee for technical issues that prevent proper evaluation.
Challenge fees are required to access our two-phase evaluation program. These fees are generally non-refundable once trading begins, with limited exceptions.
| Service | Refund Eligibility | Conditions |
|---|---|---|
| Challenge Fees ($99-$499) | Non-Refundable | Once evaluation begins |
| Technical Issues | Refundable | Within 30 days, technical problems prevent evaluation |
| Account Never Used | Refundable | Within 24 hours of purchase, no trades executed |
| Payment Processing Errors | Refundable | Duplicate charges or processing errors |
If technical issues, platform problems, or system errors prevent you from properly completing your evaluation within the first 30 days, we will provide a full refund of your challenge fee.
This guarantee applies only to technical issues that prevent evaluation, not to trading losses or rule violations.
Challenge fees are non-refundable in the following situations, even within the 30-day period:
Refund requests must be submitted in writing and include all relevant information to process your request efficiently.
All refund requests are reviewed on a case-by-case basis to ensure fairness and compliance.
Approved refunds are processed using the original payment method. Processing times vary depending on your payment provider.
You will receive email confirmation once your refund has been processed and when it appears in your account.
Once you successfully complete the evaluation and receive a funded account, the challenge fee becomes fully earned and non-refundable.
If your refund request is denied, you may appeal the decision by providing additional information or clarification.
All decisions are final and based on our terms of service and refund policy.
We reserve the right to deny refunds in cases of suspected abuse or fraudulent activity.
Accounts found to be engaging in refund abuse may be permanently banned from our services.
This refund policy may be updated periodically to reflect changes in our services or legal requirements.
For refund requests or questions about this policy, please contact us:
Customer Satisfaction Guarantee: We are committed to your success. If technical issues prevent your evaluation, we'll make it right.
This refund policy is part of our commitment to transparency and customer satisfaction.